Shipping policy

Due to complications regarding the COVID-19 virus and social distancing practices orders may take 3-5 business days to process and ship. If your order takes more than 3 weeks to ship you (not including pre-orders) will be refunded 100% of your shipping cost. This policy begins 24 hours after your order is placed and processed. 

For International shipping please allow an additional 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

My order says delivered but I have not received it, what should I do?

Shipping companies are responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office. All orders are insured when postage is purchased.

Shipping Address Issues

BluArtistry Cosmetics WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase, we are not able to make any changes.

DELIVERY FAILED

If your order is returned to our facility by the shipping company due to any address discrepancies you will be completely refunded for the product purchase.

If your delivery fails and contains a sold out item, we will invoice shipping fee to reship your order to the updated address if requested. Alternatively, you can receive a refund for the cost of merchandise. 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as the shipping company scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

Oversold Items

It is uncommon but under the unfortunate circumstance that an item has been oversold and we are not able to ship said item with your order, you will be refunded for the missing item, and the remainder of your order will ship. If your whole order consists of that one item, you will be refunded shipping also. This rule does not apply to items in "Pre-Order" status.

Urgent Processing

Urgent processing guarantees that your order will be processed before any general orders from that date. It does not guarantee a faster delivery time.  

Return and exchange policy

Contact our customer service (info@BluArtistryCosmetics.com) and we will send you a return postage. Once we receive your returned product, we will issue a refund, exchange, or store credit; whichever you prefer. Please note that products must be in their original condition and packaging to be eligible for a return or exchange.